"Affirma is an outstanding firm with a solid team. They have a deep technical understanding of solution development that can help clients understand how to enhance their business processes and harness opportunities through technology."
- Value Management Strategies, Inc
"Not only is Affirma a Strategic Development Partner, they also teach and guide us as a company. With a partnership like that, it leaves us both with endless future opportunities."
- Healthcare Resource Group
Industry leaders are talking about Affirma.
"Affirma is always on time, explains every detail so there are no surprises and the entire team is a pleasure to work with."
- Microsoft
IT Helpdesk Outsourcing Services
Tier 1, Tier 2, & Executive Escalation Support
Helpdesk KPIs and Metrics
Multi-Channel Helpdesk Support
Flexible SLAs and 24/7 Global Support
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Discover How Affirma's Outsourcing Team Ensures 24/7 Support Success.
IT Helpdesk Outsourcing that Delivers ROI
Faster ticket resolution
Increased first-time response times
Improved customer satisfaction scores (CSAT)
Flexible Service Level Agreements
24/7 Global Helpdesk Support
Measurable Analytics & Insights
High-Quality, Low Cost
Multi-Channel Helpdesk Support
Chat
Customer Portal
Case Tracking Systems
Phone
Social Media Networks
We offer flexible SLAs that can scale up or down depending on our client's requirements for time zone coverage, pricing, channels, helpdesk team size and technology skills.
Affirma can operate utilizing US-based, near-shore, or global resourcing depending on our client's preference and needs. Our global coverage through multiple worldwide locations allows our teams to be available to you at any time of day.
We take the headache out of hiring and managing full-time employees off your plate while saving you time and money. Our IT helpdesk outsourcing solutions focus on delivering quality customer experiences with the ability to scale on demand.
We hold ourselves accountable by providing our clients with data insights such as ticket volume, response times, customer sat scores, and more. Not only do our clients know what is being done, but they also see what we're learning from it and our recommendations for their business.
Why Our Clients Choose Our IT Helpdesk Outsourcing Services
Our team works with clients to setup a support team that is designed for success, providing your organization with a full support system, delivering complete coverage and the power to efficiently handle advanced support needs,
Outsourcing that Ensures Complete Customer Care
Ticketing | Customer Care | Technical Support | Chat Support | Call Support | Advanced Troubleshooting
Quicker first-time call resolution
Decreased abandoned call rates
Decreased IT expenses and overhead