What We Bring to the Table

Omnichannel Support

"Affirma is an outstanding firm with a solid team. They have a deep technical understanding of solution development that can help clients understand how to enhance their business processes and harness opportunities through technology."

- Value Management Strategies, Inc

"Not only is Affirma a Strategic Development Partner, they also teach and guide us as a company. With a partnership like that, it leaves us both with endless future opportunities."

- Healthcare Resource Group

Industry leaders are talking about Affirma.

"Affirma is always on time, explains every detail so there are no surprises and the entire team is a pleasure to work with."

- Microsoft

Discover How Affirma's Outsourcing Team Ensures 24/7 Customer Support Success.

Customer & Partner Support Outsourcing

Affirma's Customer & Partner Outsourcing Support services are customized to fit your brand's unique needs and goals.  We provide 24/7 support via phone, chat, email, social, and more to ensure we are providing your customers with the highest quality support.

We Ensure the Highest Quality of Customer Care Across All Levels of Support Needs

Inbound Customer Support

Inbound Partner Support

Outbound Support

White-Glove Customer Care

Complete Quality Assurance

Operational & Support Function Management

Employee Satisfaction & Agent Retention

Scalable Support Systems

Ready to chat with our team?

Fill out our form and someone on our team will be in touch to schedule your free consultation & quote!

Our team is well-versed across platforms and ready to help support your customers and partners wherever they are - whether that is by phone, email, video, text, chat, or social.

24/7 Support

Our ability to offer onshore, offshore, near-shore, and global teams makes it possible for your customers and partners to access complete customer support around the clock.

Language Support

With our Customer & Partner BPO Services, businesses can benefit from extensive language support, enabling effective communication in multiple languages to cater to diverse customer and partner bases, fostering inclusivity and global reach.

How We Help

Flex Support

Know you need wide coverage support but don't have a large volume of tickets? We can still help. Our team can provide part-time coverage that fits your specific coverage needs - and we can grow with you as you expand.

Customer outsourcing solutions built to fit your businesses unique needs.

Committed Coverage

Looking for a more consistent team that is dedicated to supporting your customer service needs? We have that, too. We'll find you a team that can integrate in your business seamlessly, providing dependable coverage for your business.

Fully Managed Services

This is for you if you need a much larger dedicated customer service team to help your business tackle a huge amount of tickets. Our fully managed offering also includes dedicated leadership staff to help manage.

What Sets Our Customer Service Outsourcing Apart?

A Few of Our Happy Clients: